Refund policy

 

Returns & Refunds

At The Vintage Glow Company, every product is thoughtfully crafted with care, and many of our candles are hand-poured into carefully curated one-of-a-kind vintage vessels. Because of the consumable nature of our candles and home fragrance products, and the uniqueness of our vintage glass, all sales are considered final. We do not accept returns or exchanges.

Damaged or Incorrect Items

We take great care in packaging every order to help ensure it arrives safely. If your order arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery at hello@thevintageglowcompany.com.

To help us resolve your claim as quickly as possible, please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the original shipping box and packaging

If your claim is approved, we will work with you to provide an appropriate resolution. Because many of our vintage vessels are one of a kind, an exact replacement may not always be available. In those cases, we may offer a comparable replacement, store credit, or a refund at our discretion.

Non-Returnable Items

Due to the consumable nature of our products, candles, room sprays, and other home fragrance products are non-returnable and non-exchangeable.

We also do not accept returns or exchanges on:

  • Custom or personalized items
  • Sale or clearance merchandise
  • Gift cards

If you have any questions about a product before placing your order, we're always happy to help. Please contact us at hello@thevintageglowcompany.com.

Vintage Vessels

Our vessels are authentic vintage pieces and may display minor imperfections, mold marks, bubbles, light wear, or other characteristics consistent with their age. These unique qualities are part of the charm and authenticity of vintage vessels and are not considered defects.

Refunds

If a refund is approved due to shipping damage, an incorrect item, or another issue covered by this policy, it will be issued to your original method of payment. Please allow up to 10 business days for your financial institution to process the refund after it has been issued.

If you have not received your refund after 15 business days, please contact us at hello@thevintageglowcompany.com.