Shipping policy

Shipping Policy

Thank you for shopping with The Vintage Glow Company. Every order is thoughtfully prepared and carefully packaged to help ensure your handcrafted products and vintage vessels arrive safely.

Processing Time

Orders are typically processed and shipped within 2–5 business days. During product launches, holidays, or promotional events, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your order's size, weight, destination, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable minimum purchase requirements will be clearly stated on our website.

Packaging

Because many of our candles are poured into one-of-a-kind vintage vessels, we take extra care in packaging every order. Our goal is for your purchase to arrive as beautifully as it left our studio.

Shipping Carriers

We primarily ship through USPS and UPS, selecting the carrier that provides the best service for your order. Carrier selection is at our discretion unless otherwise requested and available.

Delivery Times

Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Once your order has been transferred to the carrier, delivery is outside of our control.

The Vintage Glow Company is not responsible for delays caused by weather, carrier issues, holidays, or other circumstances beyond our control.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier directly to file a claim.

If you need assistance locating your shipment, please contact us at hello@thevintageglowcompany.com, and we'll do our best to help.

Incorrect Shipping Address

Please verify your shipping address before placing your order. The Vintage Glow Company is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, please contact us immediately at hello@thevintageglowcompany.com. While we cannot guarantee changes after an order has been placed, we will make every effort to update your shipping information before your order ships.

Damaged Orders

If your order arrives damaged, please notify us within 5 days of delivery by emailing hello@thevintageglowcompany.com. Please include your order number along with photos of the damaged item and the original shipping box and packaging.

We will review your claim and work with you to provide an appropriate resolution. Because many of our vintage vessels are one of a kind, an exact replacement may not always be available. In those cases, we may offer a comparable replacement, store credit, or a refund at our discretion.

For additional information regarding damaged items and refunds, please refer to our Returns & Refunds Policy.